FAQ

We take payments through Credit cards, PayPal, or Venmo. Please note that we require full payment before we start working on your order.

Yes. There is a 7% RI retail tax on each order.

To explore our wide range of personalization options and place an order, please contact us. You'll have the chance to speak directly with Heather, who will help you create exactly what you want.

While we do offer the option to have your order shipped, we strongly encourage local pickup. Opting for local pickup comes with the added benefit of a 10% discount on your total order. If you require shipping, please be aware that shipping costs will be added to the total order amount.

Heather personally handcrafts each piece. The turnaround time varies based on the specific product and our current order queue. We'll discuss the timeline with you when you place your order, and rest assured, we'll keep you informed about the progress of your order every step of the way.

Certainly! We have a variety of generic items available. Feel free to reach out to Heather to explore our current inventory.

Due to the customized nature of our orders, we are unable to accommodate any cancellations or alterations once your order has been placed and entered the production phase. Your order's completion signifies your acknowledgment of having reviewed and confirmed its accuracy, and as a result, we do not provide refunds, returns, or exchanges. If order is damaged in shipping please contact us.

Many wooden and slate products are typically in stock. Availability may vary for different styles and sizes.

While we can etch or engrave items that are not our own, please be aware that we cannot be held responsible for any damage that might occur in the process. We recommend caution when considering engraving sentimental items, as they may react unexpectedly with a laser engraver.

Absolutely! Every slate product is customized with a permanent laser etching.

You have the option to engrave our wooden and slate products with various forms of artwork, including photos, logos, and text.

You can include the ashes of your loved ones in our epoxy resin products, including the bottom coating of memorial boxes.

Avoid exposing your product to direct sunlight, as it may lead to discoloration and potential warping of the item.

Each piece is hand-poured and genuinely one-of-a-kind. The colors will blend uniquely in each product, and on occasion, bubbles or minor imperfections may arise due to the inherent nature of the materials.

Please supply clear, well-lit, high-resolution photos. If you're uncertain about what to provide, we're here to assist you.

You can select any color for your product, and we'll do our best to match it.

The majority of our products are designed for indoor use exclusively. If you require a product for outdoor use, please get in touch with us, and we can discuss your specific needs.

You can reach Heather between 8am and 5pm from Monday to Friday. For detailed contact information, please visit the "Contact Us" page.